UI/UX Designer - AI / Chatbot, Regional Operations

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

We are a design team serving Shopee sellers and operations. Through user-centred design, in-depth research, experimentation, testing, and validation of product design, we are dedicated to providing sellers with a better user experience in Shopee.

Job Description:

• Familiar with e-commerce business models and corresponding user journeys, with extreme attention and sensitivity to user experience


• Collaborate closely with our seller services team to conceptualise and design business -to-business (B2B) products that address specific market needs


• Refine visual designs, UI/UX prototypes, and product specifications with a clear focus on enhancing user experience and client satisfaction


• Engage in design thinking processes to solve complex challenges and contribute innovative solutions to our  products


• Stay abreast of the latest trends in design and emerging industries to ensure our products remain competitive and relevant

Requirements:

• Bachelor's degree or above in UI/UX Design or a related field


• Experience in user-centric project design or relevant internship/work experience is preferred


• Proficiency in design software such as Figma, Sketch, or Adobe Creative Suite


• Strong portfolio showcasing design projects and creative abilities


• Excellent communication and collaboration skills


• Strong logical thinking skills and the ability to solve complex design challenges


• Bilingual in English and Mandarin to facilitate cross-border discussions and collaborations with stakeholders from Asia


• Interest in and awareness of emerging industries and technologies