Urgent!! (Sales Admin $3200) - 6 Months (UBI)

Job Summary

Responsible for developing long-term relationships with customers and overseeing sales. You should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term relationships with a key focus on delivering high standards of customer service and upselling.

Responsibilities:

A. Relationship Management:

• Establish good working relationships with key customers

• Understand and maintain contact details with customers

• Support business reviews with customers

• Regular telephone/Teams calls with customers

• Establish and maintain customer price updates & price file management

• Conduct regular reviews of customer margin to maintain profitability

B. Order Management:

• Part number creation

• Obtain up to date forecast information for key customers

• Process customer orders and ensure orders are progressed to support requirements

• Advise customer delivery dates on their Purchase Orders

• Analysis of customer schedules to ensure stock availability

• Support customer returns and raise credits as required

• Processing certification for spot orders

• Customer declarations (export) and creation of commercial invoices

• Creation and management of customer kits

• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.

• Liaising with warehouse to ensure orders are despatched on time to your customers.

• Support AR department when needed to ensure outstanding invoices are paid.

C. Drive Growth:

• Work with customers to solicit opportunities for growth

• Handle Request For Quotations (RFQ) from customers

• Collaborate with sourcing department to establish optimal solutions to secure growth

• Negotiate with customers establishing pricing and lead times

D. Other Duties:

• Support the preparation of annual budgets

• Kanban/VMI set up and maintenance of Master File

• Regular Kanban/VMI reviews with key customers to identify any increase/decrease in usage, identify End of Life (EOL) parts and determine when parts become excess

• Any other duties as defined by management

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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