Warehouse Admin Assistant

The Warehouse Admin Assistant supports day to day order fulfilment and administrative operations for ecommerce and warehouse activities. This role ensures orders are processed accurately, inventory records are updated promptly, and coordination between warehouse, ecommerce and operations teams runs smoothly. Strong attention to detail, organisation and clear communication are essential.

Key Responsibilities

Order Fulfilment and Processing

• Retrieve and process daily orders from ecommerce platforms such as Shopify, Shopee, Lazada and TikTok Shop etc.
• Pick, pack and prepare orders according to packing guidelines
• Prepare parcels for courier pick up including labelling and sorting
• Support quality checks before dispatch
• Update order status and ensure timely handover to couriers

Warehouse and Inventory Administration

• Track stock availability across ecommerce, warehouse and retail channels
• Coordinate inventory movement with the Operations and Retail teams
• Flag low stock levels, discrepancies or damaged items promptly
• Maintain accurate records and a tidy, organised fulfilment area

Customer and Internal Coordination

• Support customer communication on order status, delivery updates and product availability
• Follow up on enquiries, issues and returns in a timely manner
• Coordinate with internal teams to resolve missing items or order inaccuracies
• Assist with scheduling and coordination for showroom or warehouse related sales visits

Returns and Reverse Logistics

• Process returned parcels and verify items against return documentation
• Update return status and coordinate courier tracking when required
• Process returned stock accurately in the POS or inventory system
• Prepare basic logistics billing related to returns, exchanges or courier charges

System and Administrative Support

• Support coordination with the Order Management System provider
• Flag system or process issues for timely resolution
• Assist with basic product or system updates when required
• Be aware of platform SLA requirements and upcoming campaigns to support operational planning

General Operational Support

• Support warehouse and ecommerce operations during peak periods
• Assist with replenishment, stock movement or other ad hoc operational tasks