Warehouse Automation Solution Expert / Product Manager

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Shopee Regional Logistics team is committed to providing Shopee's users with the best possible e-Commerce logistics experience in the most cost-effective way.

Solution Design

• Research automation technology roadmaps and vendor solutions, and build internal databases for solutions, equipment, and suppliers


• Lead or support project teams in selecting automation solutions


• Lead or support solution planning, feasibility studies, and calculations for efficiency, throughput, and capacity requirements
   

Product Design

• Combine business processes with warehouse scenarios to participate in WMS/WCS function design and requirement definition


• Work with business, system, and engineering teams to define interaction logic between systems and automation equipment
   

Project Management

• Support project teams in vendor due diligence, technical communication, and solution reviews


• Assist in confirming the business blueprint and aligning process logic with solution differences


• Support on-site teams with site surveys, verification, and engineering design reviews


• Support cross-team coordination and issue tracking during the implementation phase


• Assist with UAT, process optimization, preliminary acceptance, and final acceptance


• Assist with project documentation management


• Support operations teams with training and SOP development

Requirements:

• Bachelor’s degree or above


• Minimum 3 years of experience in warehouse automation, system integration, or WMS/WCS solution design


• Familiar with mainstream automation equipment (AS/RS, AMR, sorting systems, etc.) and system interface logic


• Strong cross-team communication, logical analysis, and documentation skills


• Experience in e-commerce, 3PL, or FMCG automation warehouse projects is a plus