Warehouse Supervisor
Alliance Global Distribution Pte Ltd
Description
Key Responsibilities:
Warehouse & Inventory Management
Oversee day-to-day warehouse operations including receiving, storage, picking, packing, shipping, and returns.
Implement warehouse layout strategies to maximize space utilization and operational efficiency.
Track and monitor KPIs (Order accuracy rate, On-time delivery rate, Warehouse productivity (orders fulfilled per hour/day), Inventory accuracy (%), Operational cost efficiency, Customer satisfaction/returns handling)
Order Fulfillment & Logistics
· Manage end-to-end order processing to ensure timely and accurate order fulfilment across multiple marketplaces (e.g., Shopee, Lazada, Redmart, Fairprice Online, Shopify, etc.).
Coordinate with logistics partners, couriers, and 3PL providers to optimize delivery lead times and cost efficiency.
Establish and monitor KPIs for order accuracy, on-time delivery, and customer satisfaction.
Process Optimization & Systems
Develop and implement SOPs for warehouse processes to improve productivity and reduce errors.
Work with IT/e-commerce teams to ensure seamless integration of WMS, OMS, and e-commerce platforms.
Drive automation and technology adoption to streamline operations.
Team Leadership & Management
Lead, train, and supervise warehouse staff, ensuring a safe, productive, and motivated workforce.
Develop workforce planning, including scheduling, recruitment, and performance evaluations.
Promote a culture of continuous improvement and accountability.
Compliance & Safety
Ensure compliance with workplace safety standards, regulatory requirements, and company policies.