Customer Operation Admin - up to $3600

📍Location: Central (Nearest MRTs Cityhall/Esplanade/Bras Besah, bencoolen)
📅Duration: 1 year contract/ Perm
🕛Working Hours: Monday to Friday: 9:00am to 6:00pm
*Saturday/PH: 9:00am to 3:00pm (rostered, when needed)

💰Salary: $3000-  $3600 per month + Bonus

Job scope 

• Process high-volume quotations and sales orders accurately within service level targets.

• Verify customer orders and resolve discrepancies related to pricing, part numbers, and delivery details.

• Manage order acknowledgements, updates, and follow-ups throughout the order fulfilment process.

• Respond to customer enquiries via phone, email, web chat, and other communication channels.

• Provide accurate information on product availability, pricing, lead times, order status, and deliveries.

• Handle customer claims and coordinate investigations to resolve order-related issues promptly.

• Liaise with Sales, Logistics, Product Management, Suppliers, and internal teams to ensure smooth order fulfilment.

• Coordinate delivery schedules, lead-time updates, and order changes to meet customer requirements.

• Promote the company's e-commerce platform and support process improvement initiatives to enhance efficiency and customer experience.

• Maintain accurate customer and order records while performing general administrative and customer operations duties

Requirement 

• Min Diploma

• Min 2 year of experience in Customer service, order processing, sales coordination or related customer support role

• Comfortable handling high transaction volumes and working within service level targets

• Strong attention to detail with a high level of accuracy in handling transactions and data.

Interested applicants kindly Contact Rudy at 88475776 or click APPLY NOW

*We regret to inform you that only shortlisted candidates will be notified

Rudy Lee (R24122490)
RecruitFirst Pte Ltd (E.A.13C6342)