E-Commerce Marketing Intern

We are seeking an E-Commerce intern for a period of 6 months with us! This role will collaborate closely with the E-Commerce & Marketing Coordinator. You will learn about managing online store backend operations and designing attractive e-commerce product thumbnails, with a primary focus on seamless customer experience and high-quality visual presentation.

As an intern, you will learn how to: 

• Operate multiple online store platforms such as Shopify, WooCommerce, Lazada, and Shopee.

• Process and fulfill online orders – from generating invoices to coordinating shipping and tracking deliveries.

• Manage and update product catalogues, including uploading new products, adjusting prices, managing stock levels, and setting up promotions.

• Communicate professionally with customers via live chat, email, or platform dashboards to answer queries and provide assistance.

• Handle post-sales processes – resolve refund requests, manage exchanges, and investigate delivery discrepancies.

• Support e-commerce campaign launches by working closely with the Marketing & E-Commerce Coordinator to ensure backend systems are correctly set up.

• Update product thumbnails, banners, and promotional visuals using platforms like Canva, Adobe Photoshop/Illustrator, etc.

• Coordinate with the marketing team to ensure all visuals adhere to brand guidelines and support product visibility online.

• Adapt graphics for different e-commerce platforms and update visuals to match ongoing campaigns or seasonal changes.

• Contribute operational support to marketing and e-commerce projects as required.

Role Details

• Duration: 5-6 months, based on your availability

• Start Date: Immediate or as available