Product & Platform Operations Executive

Responsibilities

• Manage backend platform operations including account setup, user management, promotions, credit allocation, and operational configurations.


• Monitor daily platform activities and ensure smooth operational performance.


• Handle customer enquiries, user issues, and operational support requests in a timely and professional manner.


• Support the Product Manager in platform operations, feature testing, workflow implementation, and system coordination.


• Coordinate with external platform partners, vendors, and internal teams regarding operational and technical matters.


• Assist in tracking platform usage data, transactions, credits, promotional activities, and payment records.


• Support troubleshooting processes and escalate technical issues when necessary.


• Maintain accurate operational records, reports, and documentation.


• Assist in testing new platform features, operational workflows, and system updates.


• Identify opportunities to improve operational efficiency and user experience.

Requirements

• Diploma or equivalent qualification in Business, IT, Communications, Operations, or related fields.


• 1–3 years of experience in platform operations, product operations, customer support, or digital platform administration is preferred.


• Familiar with backend admin systems, digital platforms, SaaS tools, and operational dashboards.


• Comfortable working with spreadsheets, operational data, and reporting tasks.


• Strong communication, coordination, and problem-solving skills.


• Detail-oriented, organized, and able to manage multiple tasks efficiently.


• Basic technical understanding of digital platforms, workflows, or app operations is an advantage.


• Ability to coordinate with both technical and non-technical stakeholders.


• Proficiency in Mandarin Chinese is required to support Chinese-speaking users and manage content within a Chinese-language platform.