Senior Operations & E-Commerce Executive

The Role

The Senior Operations & E-Commerce Executive oversees the day-to-day operations, logistics, inventory, customer support, and e-commerce platforms of the company. This role ensures smooth coordination between departments, accurate stock management, timely order fulfillment, and high service standards across both B2B and B2C channels.

Key Responsibilities

Operations Management

• Oversee day-to-day business operations and ensure smooth workflow

• Coordinate between sales, logistics, inventory, and management

• Handle operational issues and escalate matters when required

• Perform ad-hoc duties as assigned by management

Inventory Management

• Update and maintain accurate inventory records across all systems

• Monitor stock levels across warehouse, website and e-commerce platforms

• Investigate and resolve inventory discrepancies

• Coordinate stock replenishment and internal stock movements
  

Logistics & Delivery Coordination

• Plan and arrange daily delivery routes for company driver(s)

• Coordinate delivery schedules with customers

• Resolve delivery-related issues and customer escalations

• Ensure timely and accurate deliveries

Customer Enquiries & Sales Support

• Respond to customer enquiries via email and WhatsApp

• Prepare, issue and follow up on quotations

• Provide operational support during peak periods

• Maintain good customer relationships and service standards

E-Commerce Platform Management

• Assist in managing stores on Shopee, Lazada, Shopify and WooCommerce

• Monitor orders, pricing, promotions and stock accuracy

• Process online orders and resolve order-related issues

• Handle customer messages, reviews and disputes on platforms
  

Website Management & Technical Coordination

• Update website pricing, product photos and overall content

• Ensure product information and visuals are accurate and up to date

• Perform basic checks to identify website or system issues

• Liaise with web developers for technical issues or improvements

Product & Order Management

• Assist in creating and updating product listings

• Support order processing during high-volume periods

• Monitor order fulfilment and manage escalations if required

Administrative & Process Improvement

• Maintain basic operational and inventory records

• Prepare simple reports for management when required

• Identify workflow inefficiencies and suggest improvements

• Assist with documentation of SOPs and training when needed

Requirements

• Experience in operations, e-commerce, retail, or related roles

• Familiar with Shopee, Lazada, Shopify or similar platforms

• Strong organizational and multitasking skills

• Good communication skills (written and verbal)

• Proficient in basic computer applications