E COMMERCE MANAGER

ECOMMERCE OPERATIONS MANAGER

Roles
& Responsibilities

·     
Involved in campaign management, including planning
of product promotion, product launches, product listing, campaign follow up etc

·     
Managing a team of
ecommerce specialists including web designers, graphic artists, SEO experts,
copywriters, and programmers

·     
Managing and
growing an online store with multiple departments, including marketing, design,
customer service, operations, fulfillment, and IT

·     
Determining which
products will be most successful based on competitor offerings and customer
preferences

·     
Managing all
aspects of the company’s ecommerce business including inventory, shipping,
customer service issues, and  taxes

·     
EDI or API
integrations, new item setup, ongoing error handling & escalation to developer
resources, etc.

·     
Assist to develop and implement demand generation
plans to grow site revenue

·     
Liaise with Designer Team on artwork requirements
and monitor deadlines for completion

·     
Responsible for stock inventory accuracy and to
address any discrepancy

·     
Assist Customer Relations department on product
knowledge

·     
Generate analysis and sales reports on regular basis

·     
Logistic coordination when required

·     
Prepare and generate purchase orders, invoices and
coordinate logistics for B2B operations

·     
Other duties as assigned

·     
Flexibility to
manage a business that can operate 24/7/365

·     
 

Skills:

·     
Inventory management

·     
Customer service

·     
Data analysis

·     
Communication

·     
Operations managers

Requirements:

·     
Degree or above

• 5 + years of
  relevant work experience; within a similar eCommerce role


• Management
  experience in operations, preferable in Grocery retail, including
  positions of leadership.


• 1- 3 years of
  experience in working with or developing eCommerce operations systems.


• 1 -3 years
  experience working across eCommerce project launches and managing project
  roll-outs


• computer
  programming languages, website design and coding in Python, PHP, Linux,


• Effective
  interpersonal and communications skills (verbal and written)


• Proficient in
  Excel, PowerPoint


• Strong
  analytical skill


• Identify with
  company's corporate culture and obey the company's arrangements;


• Demonstrated
  ability to work in a fast-paced, “self-starter” environment.


• Team player
  with a positive ‘can-do’ attitude.


• Energetic and
  enthusiastic – has a sense of urgency.


• Ability to
  multi-task and meet simultaneous tight deadlines.


• Has the
  ability to thrive in a challenging environment where priorities often
  change.


• Passionate
  about the customer and all elements of the customer experience.


• Flexibility
  to manage a business that can operate 24/7/365


• A desire to
  continually learn, improve and go the extra mile


• An attitude
  of accountability and excellence.