Client Service Advisor

Up to $4.2k + Up to $250 KPI Incentive Monthly (After Training)

Client Service Advisor (Immediate) - Luxury Fashion & Lifestyle Industry

Chai Chee

5 days work week_Mon to Sat (Including PH)

44 hours per week (In-between - 7am to 9pm)

Job Responsibilities

·       Deliver excellent customer experiences across multiple channels, including telephone, email, live chat and social media.

·       Understand customer needs, provide personalized recommendations and resolve enquiries or complaints professionally.

·       Identify sales opportunities through customer interactions, using effective selling and negotiation skills to convert enquiries into sales.

·       Build and maintain strong relationships with new and existing customers through proactive engagement, personalized service.

·       Provide excellent after-sales support to enhance customer satisfaction, loyalty and retention.

·       Stay updated on product launches, promotions, campaigns, product availability and service offerings to address customer enquiries effectively.

·       Identify customer feedback and satisfaction trends, recommend service improvements and contribute ideas to enhance the overall customer experience.

·       Accurately process customer information and transactions using internal systems while maintaining data confidentiality and security.

·       Handle escalations professionally and collaborate with internal teams to ensure timely issue resolution.

·       Adhere to company policies, procedures and service standards.

Job Requirements

·       Min Diploma in any discipline.

·       Minimum 2 years of experience in customer service, retail sales, luxury / high-end goods, contact centre or e-commerce operations.

·       Preferably with experience in customer service or sales within the retail, luxury fashion or premium goods industry.

·       Strong verbal and written communication, active listening and interpersonal skills.

·       Customer-focused with good problem-solving abilities and a proactive approach to identifying customer needs and sales opportunities.

·       Able to multitask and work comfortably across multiple computer systems; Salesforce, SAP or CRM experience is an advantage.

·       Willing to work shifts, including weekends and public holidays when required.

To apply, please send a copy of your resume to jack.lai@tdcx.com

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration

We regret only short-listed candidates will be notified.

Lai Kok Soon (Jack Lai) Reg No: R24121496

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024