Client Success Executive (Software Company)
About the role
Eber is seeking a Client Success Executive to own a portfolio of client accounts on our loyalty and CRM platform. You'll manage client relationships end-to-end — from day-to-day coordination to resolving the technical and data issues.
What you'll be doing
Own and manage a dedicated portfolio of client accounts, acting as their main point of contact
Build and maintain strong client relationships, guiding them through platform usage and account needs
Investigate and resolve technical and data-related issues — system configurations, integration/ system behavior, data discrepancies
Coordinate with clients on account onboarding, setup and support needs
Maintain accurate account documentation and records across all client interactions
Collaborate with internal teams to escalate and close out complex account or technical issues
Proactively identify opportunities to strengthen client relationships and account health
What we're looking for
1-2 years of experience in a customer success, account management, or client-facing role—ideally in SaaS or tech industries.
Strong relationship-management and communication skills, with the confidence to manage client expectations
Comfortable with technical troubleshooting — reading system/data logs, understanding integration or POS-related issues, and working with CRM tools. No coding or IT support background required
Ability to prioritise competing tasks, proactive and detail oriented
Familiarity with customer relationship management (CRM) software is an advantage
Why Eber?
Join a small, growing and connected team. Building the next generation Loyalty Marketing Platform. With with teammates across 4 Southeast Asia offices in Singapore, Malaysia, Hong Kong and Vietnam.
Laser focus on building product used by thousands of businesses and driving improvements.
Opportunities to work with customers internationally.
Open and collaborative environment to share ideas, and feedback to make things better for long-term growth. Zero tolerance for politics.
We value skills upgrades and provide support to make you a better person, professionally and personally.
Enjoyable work environment and culture - we work and play hard.
Apply now to join our dynamic team and be a part of our continued growth and success.