Customer Service Executive
Company
W Network Private Limited
wpteltd.com
Designation
Customer Service Executive
Date Listed
21 May 2026
Job Type
Experienced / Senior Executive
Full/Perm
Job Period
Flexible Start, Permanent
Profession
Customer Service / Communications
Industry
Electronics
Location Name
Tampines, Singapore
Address
Tampines, Singapore
Map
Allowance / Remuneration
$2,800 - 3,500 monthly
Company Profile
W Network Private Limited is a regional company actively engaged in the distribution and retail of smart mobile devices and lifestyle electronics across Asia, with extensive operations in Singapore.
Our mission is to enable and enhance connectivity for people in Singapore and across Southeast Asia. We strive to be the brightest and most trusted partner in delivering innovative technology solutions that improve everyday living.
Website: https://wnetwork.sg/
Job Description
Customer Service Officer (Urgent Position)
Job Responsibilities
- Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
- Provide prompt and professional customer support to ensure high customer satisfaction.
- Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
- Respond to customer feedback, complaints and reviews in a timely manner.
- Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
- Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
- Maintain accurate customer records and update order status in the system.
- Support daily e-commerce operations and administrative duties when required.
Job Requirements
- Minimum 2 years of solid experience in Customer Service or E-commerce Customer Support.
- Familiar with TikTok Shop, Shopee and Lazada seller platforms.
- Familiarity with order management systems and online marketplace operations.
- Mandarin speaking is required to liaise with Mandarin-speaking customers and associates.
- Willing to work a 5-day work week, including Saturdays. (Permanent Rest Day on Sundays)
- Customer-oriented with a positive working attitude.
- Able to work independently and as part of a team.
- Proficient in Microsoft Office applications.
Application Instructions
Please apply for this position by submitting your text CV to fareena@wpteltd.com
Kindly note that only shortlisted candidates will be notified.
Apply for this position