Customer Service Executive
About the role
Be the voice of our brand and create customer experiences that turn enquiries into happy, loyal customers. You'll play an important role across the customer journey, responding to enquiries, handling orders and returns, and managing customer interactions across multiple e-commerce channels in a fast-paced environment.
Key responsibilities
Respond to customer enquiries and recommend suitable products, promotions and bundles
Handle orders, deliveries, returns, refunds, cancellations and complaints
Provide basic product guidance and troubleshooting support
Follow up on warranty, repair and servicing cases
Manage customer chats across Shopee, Lazada, TikTok Shop, Shopify and other channels
Support major e-commerce campaigns such as 9.9, 11.11 and 12.12
Monitor customer feedback and identify opportunities to improve our products and service
Work with internal teams to resolve customer issues quickly and effectively
About you
Friendly, customer-focused and confident in communicating with people
Minimum 1–2 years of relevant working experience
Strong written communication and problem-solving skills
Comfortable working in a fast-paced e-commerce environment
Organised and able to manage multiple customer cases at the same time
E-commerce or customer service experience is an advantage
Product/technical knowledge is a plus, but training will be provided