Customer Service Intern
Key Responsibilities
1. Frontline Customer Support & Inquiry HandlingAssist walk-in customers at the BUZUD retail showroom by welcoming them, understanding their health monitoring needs, and guiding them through product features.
Manage incoming queries across channels (phone, WhatsApp, email, live chat, and e-commerce platforms like Shopee/Lazada).
Provide clear, empathetic guidance on device usage, warranty registration, and basic troubleshooting for monitors (e.g., blood glucose, oxygen concentrators, blood pressure monitors).
Assist in tracking delivery updates, exchange requests, and repair or warranty claims.
Coordinate with warehouse, logistics, and technical repair teams to resolve order delays or device servicing requests promptly.
Log customer feedback, inquiries, and complaints into the CRM/customer tracking database to maintain clear case records.
Maintain the cleanliness, organization, and display standards of the customer service desk and showroom floor.
Support customer onboarding by helping users download, set up, and pair smart health monitoring apps with their BUZUD devices.
Gather customer feedback and testimonials to help the team improve front-facing service standards.
Requirements & Qualifications
Currently pursuing Diploma or Degree in Business, Hospitality, Communications, Healthcare/Life Sciences, or related fields.
Strong interpersonal and communication skills in English; bilingual fluency (e.g., Mandarin) is an advantage to assist elderly patrons and regional callers.
Patient, empathetic, and service-oriented mindset, especially when assisting elderly or health-conscious customers.
Basic computer literacy (Microsoft Office / Google Workspace / WhatsApp Business) and comfort with learning device setup procedures.
Prior experience in retail, front desk, hospitality, or customer care is a plus, but not required.
What You Will Gain
Firsthand customer relation skills in the med-tech and consumer wellness sector.
Deep knowledge of smart healthcare devices and home medical equipment operation.
Training in handling frontline inquiries, conflict resolution, and CRM/case tracking workflows.