Customer Service Officer
Job responsibilities
Responsible for attending to customer requests
Attending to phone calls on product availability, request for pricing
Coordinating with sales team and work with production for build to order items
Exports up to the fulfilment of orders from the warehouse team and last mile delivery to customer
On top of these roles, customer service personnel would be required to do office administrative work like filing, updates on pricing and support the e-commerce teams.
Use SAP systems to enter orders
Use associated information systems to coordinate and control the order cycle
Should there be a shortage of product, to work with sales team for product allocation
Work with various teams to ensure customer orders are processed on time and accurately.
Job Requirements
All education level are welcome to apply
Ability to multitask and possess good communication skills
Effectively bilingual with a cheerful personality
Independent and self-motivated
Good learning attitude and proactive
5.5 days work week