CUSTOMER SERVICE OFFICER

Duties and responsibilities

·        Response promptly to telephone and email enquiries about product ranges to support customer needs.

·        Process sales quotation, sales orders, and delivery orders accurately and on time to facilitate smooth order fulfilment.

·        Review contracts including Sales Agreements, Sales Blanket Orders, and Customer Purchase Orders to ensure compliance and accuracy.

·        Attend to walk-in customers, provide product information and assistance to enhance customer experience.

·        Follow up on the status of sales quotations and orders to ensure timely progress and resolution.

·        Coordinate with the in-house operations team to align manufacturing and delivery schedules with customer requirements.

·        Address customer complaints and provide after sales support to maintain customer satisfaction.

·        Maintain organized office files and records to support efficient operations and documentation.

·        Assist the Finance department in following up on payments to support cash flow management.

·        Perform ad-hoc tasks as assigned accordingly by the HOD to support business needs.