E-Commerce Executive

Job Description:

• Processing and coordinating daily online orders, deliveries and returns of customer orders fore-commerce platforms (Shopee, Lazada, etc.)


• All parcels are dispatched within the given deadlines, liaising with platform managers, logistic managers/dispatchers if required


• Replying customer queries in a timely and professional manner


• All customer reviews are reflected and reacted upon (e.g.: Late/damaged parcels, bad packaging, preparation for replacements, follow-up)


• Participation in sales campaigns (e.g. 6.6  sales, flash sales, etc)


• Managing monthly sales and promotions of platforms to meet monthly sales target


• Monitoring and maintaining of accurate inventory count across platforms


• Designing of marketing materials (sales banners, product banners, etc)


• Maintenance of SKUs under all platforms, including launching of new SKUs and updating current SKUs.

Additional duties of the E-commerce Executive include:

• Preparing of monthly revenue reports for accounts department


• Maintaining of all supplies within the E-commerce office including office and packaging supplies


• Liaising with new platforms to expand market reach


• Recommending product pricing after factoring costs (commissions, products and packaging materials)


• Optimising workflow within the E-commerce office. (e.g.: Reorganizing of product/supply placements, sourcing and implementation of new equipment)

Requirements:

• Diploma/Degree in Marketing / E-Commerce/ Other relevant courses is a plus


• Strong organisational skills, with the ability to prioritise tasks


• Excellent time management skills and ability to multi-task


• Good verbal & written communication skills


• Excellent customer service attitude and skills


• Competent in Microsoft Office, Outlook, emails


• Ability to work independently and be self-driven within a team structure


• Cross-functional capabilities – ability to hands-on with all teams


• Detail and deadline-oriented

Working Day& Timing:

Working Day & Timing: 5 days work week

Mon to Thurs: 8am - 6pm

Friday: 8am – 5pm