E-commerce Fulfillment Executive

Working Schedule

- Monday–Friday: 8.00am–4.30pm

- Saturday: 8.00am–3.30pm

- Lunch Break: 12.00pm–1.00pm

- Total Working Hours: 44 hours per week, excluding lunch breaks

Role Overview

Manage daily e-commerce operations, including order preparation, stock replenishment, customer service, delivery route planning, picking and packing, and administrative support. Work closely with the production, warehouse and delivery teams to ensure customer orders are fulfilled accurately and on time.

Key Responsibilities

1. Morning Order Preparation and Dispatch

- Receive fresh fish processed by the production team each morning.

- Check items and quantities against customer orders and place them into the assigned delivery bags.

- Ensure orders are complete, correctly labelled and organised for handover to the respective delivery drivers.

- Coordinate with production staff and drivers to resolve shortages or discrepancies before dispatch.

- Follow company food-handling, hygiene and temperature-control procedures.

2. Stock Monitoring and Replenishment

- Check stock levels daily and identify items requiring replenishment.

- Issue stock transfer orders through the system.

- Coordinate with the warehouse team to arrange replenishment.

- Check incoming goods against transfer orders and stock them in the designated storage areas.

- Maintain accurate stock records and report shortages, discrepancies or damaged goods.

3. Online Orders and Customer Service

- Check and manage incoming orders on Shopee and the company website.

- Monitor and respond to messages across Facebook Messenger, Instagram, WhatsApp, email, TikTok and Shopee throughout the working day.

- Address customer orders, product enquiries, delivery questions and concerns professionally and promptly.

- Verify order details, stock availability, delivery addresses and special instructions.

- Coordinate with the relevant teams to resolve order and delivery issues.

4. Order Processing and Delivery Route Planning

- Process online orders accurately and print order sheets, picking lists and delivery waybills.

- Observe the 1.00pm cut-off for next working day delivery.

- Plan delivery routes for the next working day and coordinate delivery arrangements with the drivers.

- Ensure eligible orders, documents and delivery routes are finalised and ready for picking and packing by 2.00pm.

5. Picking and Packing

- After finalising delivery routes, pick and pack orders for the next working day.

- Pick the correct products and quantities according to the order sheets or picking lists.

- Check product condition, packaging integrity and expiry dates where applicable.

- Pack orders securely using appropriate packaging materials and follow company temperature-control procedures.

- Label each order clearly, attach the correct delivery documents and organise packed orders according to the planned delivery routes.

- Place prepared orders in the designated chilled or frozen storage areas pending dispatch.

- Report and resolve missing items, incorrect quantities or damaged products before completing the orders.

- Keep picking, packing and storage areas clean and organised.

6. Stocktaking and Administrative Support

- Conduct stocktaking at the end of every month.

- Compare physical stock counts against system records and report discrepancies for checking and reconciliation.

- Enter monthly sales figures accurately and maintain the relevant records.

- Maintain organised order, delivery and stock transfer documentation.

- Follow up on outstanding orders and operational issues.

- Perform other related e-commerce fulfilment and administrative duties as assigned.

Job Requirements

- Experience in e-commerce operations, picking and packing, customer service or inventory administration is preferred.

- Comfortable using online selling platforms, messaging applications, Microsoft Excel and inventory systems.

- Meticulous, organised and able to meet daily operational deadlines.

- Good communication skills and a customer-focused approach.

- Comfortable handling fresh and frozen seafood and performing both physical fulfilment and office duties.

- Able to work independently and coordinate effectively with production, warehouse and delivery teams.

- Able to commit to the stated six-day working schedule.