eCommerce & Logistics Support Intern

Internship Overview

The Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution.

Internship Objectives

• Support smooth day-to-day ecommerce order operations


• Gain practical exposure to customer service in an ecommerce environment


• Assist in basic logistics coordination and order tracking


• Learn structured documentation and escalation processes

Scope of Responsibilities

1. Ecommerce Operations Support

• Assist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell)


• Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervision


• Help monitor order progress and flag issues such as stock shortages or fulfilment delays


• Maintain accurate records of orders, order exceptions, and inventory movements

2. Customer Service Support (Ecommerce-Related)

• Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidance


• Support responses to basic customer questions on:


• Order status


• Product availability


• Promotions and vouchers


• Log customer enquiries and actions taken according to internal guidelines


• Escalate complex or sensitive issues to supervisors with clear notes 

3. Logistics & Inventory Coordination Support

• Assist in tracking deliveries and shipment statuses


• Support coordination with internal dispatch teams or logistics partners for deliveries and collections


• Learn to navigate internal systems (e.g. Warehouse Management System) to check order or stock status


• Assist with basic inventory checking or reconciliation activities when required

 Internship Structure

• Internship Type: Full-time / Part-time Intern


• Duration: 3 to 6 months


• Reporting To: Ecommerce / Product Marketing Team


• Working Arrangement: Onsite

 Please submit your CV in your application. We regret to inform that only shortlisted candidates will be notified.