Executive, Sales Operations (27 April 2026 to 2 October 2026)
Sales Dashboard
• Update monthly production data (Rooms, Revenue, Segment breakdown)
• Refresh dashboard
• Highlight anomalies for review (such as sales activities)
Ad-hoc Reporting
• Extract data from CRM / reporting systems (Opera R&A)
• Prepare summary tables and slides for review
• Support CBRM and management reporting preparation
• Sales productivity & incentive analysis
Project Support – Loyalty Programme Exploration
• Provide coordination and support for the Loyalty Programme taskforce, including:
• Consolidate and organise inputs from internal stakeholders and taskforce members
• Maintain project documentation and track follow-up actions from meetings
• Support coordination across departments involved in the taskforce
CRM & Systems Support
• Monitor and track cluster-level compliance
• Follow up on identified data gaps and corrective actions
• Assist with annual database audit to ensure adherence to CRM SOP and data entry standards
Subscription & License Management
• Maintain tracker of purchased vs utilised licenses
• Notify clusters where utilisation exceeds allocation and advise on additional license purchase
System Support & Escalation
• Escalate system issues or sync failures (Delphi / Chorus AI) to respective support teams
• Monitor resolution and update stakeholders accordingly
CRM RFP (Preparation Phase)
• Assist in RFP preparation with IT project manager
• Track milestones based on high-level RFP timeline
• Provide coordination support
Sales Incentives (Quarterly)
• Consolidate cluster submissions
• Validate production numbers against source reports
• Flag discrepancies
• Work with Finance team where required
Others
- Perform any other duties assigned by supervisor, carrying them out diligently and professionally
Sales Dashboard
• Update monthly production data (Rooms, Revenue, Segment breakdown)
• Refresh dashboard
• Highlight anomalies for review (such as sales activities)
Ad-hoc Reporting
• Extract data from CRM / reporting systems (Opera R&A)
• Prepare summary tables and slides for review
• Support CBRM and management reporting preparation
• Sales productivity & incentive analysis
Project Support – Loyalty Programme Exploration
• Provide coordination and support for the Loyalty Programme taskforce, including:
• Consolidate and organise inputs from internal stakeholders and taskforce members
• Maintain project documentation and track follow-up actions from meetings
• Support coordination across departments involved in the taskforce
CRM & Systems Support
• Monitor and track cluster-level compliance
• Follow up on identified data gaps and corrective actions
• Assist with annual database audit to ensure adherence to CRM SOP and data entry standards
Subscription & License Management
• Maintain tracker of purchased vs utilised licenses
• Notify clusters where utilisation exceeds allocation and advise on additional license purchase
System Support & Escalation
• Escalate system issues or sync failures (Delphi / Chorus AI) to respective support teams
• Monitor resolution and update stakeholders accordingly
CRM RFP (Preparation Phase)
• Assist in RFP preparation with IT project manager
• Track milestones based on high-level RFP timeline
• Provide coordination support
Sales Incentives (Quarterly)
• Consolidate cluster submissions
• Validate production numbers against source reports
• Flag discrepancies
• Work with Finance team where required
Others
- Perform any other duties assigned by supervisor, carrying them out diligently and professionally