Gateway Operations Supervisor
Job Summary:
Handling logistics and cargo operations in end-to-end shipment coordination, freight booking, cross-border documentation, customs clearance, and ground handling supervision. Strong ability to coordinate with freight forwarders, logistics agents, and customers, resolve operational issues, ensure regulatory compliance, and oversee safe and timely cargo handling in accordance with DGCA, ICAO, and IATA requirements.
Key Responsibilities:
a. Pre-Shipment Planning & Booking:
Communicate proactively with local Batam logistics agents, freight forwarders, and end customers to gather shipment details (dimensions, weight, cargo type, priority, and ready date/time).
b. Documentation & Compliance Coordination:
Review and verify cross-border documentation (e.g: Commercial Invoices, Packing Lists, MAWB/HAWBs, Manifests, and Customs Declarations like FTZ/PBKB forms specific to Batam's Free Trade Zone status).
c. Stakeholder & Relationship Management:
Serve as the single point of contact for customer inquiries regarding shipment status, booking confirmations, and special handling instructions.
d. Issue Resolution & Communication:
Rapidly address and resolve operational bottlenecks, such as customs clearance delays, port congestion, or documentation errors.
Provide real-time updates and proactive delay notifications to customers, offering practical alternative solutions when disruptions occur.
e. Ground Handling Oversight & Audit:
Supervise ground handling agents (GHAs) and warehouse operators during export cargo acceptance, staging, and preparation.
Audit document handling workflows to verify that export permits, shipping notes, dangerous goods (DG) declarations, and air/sea waybills are accurately processed and lodged on time.
f. Cargo Build-Up & Loading Supervision:
Oversee physical cargo build-up operations, ensuring correct palletization, container loading, or Unit Load Device (ULD) staging according to weight/balance, contour, and safety regulations.
Ensure high-value, temperature-sensitive, or fragile shipments receive prioritized and safe physical handling during staging and consolidation.
g. Discrepancy Reporting & Damage Control:
Oversee discrepancies such as cargo damage, weight/volume mismatches, short-shipments, or missing documentation.
Ensure immediate issuance of discrepancy reports (e.g., Cargo Damage Reports / Irregularity Reports) and enforce corrective actions with the ground handling team.
h. Handling Dangerous Goods
Involved in ULD planning or building that includes hazardous cargo
Key Qualifications:
Diploma/Degree in Supply Chain Management, Logistics, or a related discipline.
Must possess the Dangerous Goods (DG) Certification.
Minimum 3-4 years of experience in freight forwarding, air export shipping, or ground handling oversight.
Practical knowledge customs documentation and regional export clearance workflows.
Proficiency in MS Office and standard Freight Management Systems (e.g., CargoWise).
Good command of Chinese and Bahasa to communicate with agents/customers will be advantage.
Willing to work on-site and relocate to Batam, Indonesia.
What We Offer:
Competitive salary and promotion package.
Opportunities for rapid business development and career growth.
A collaborative and supportive work environment.
Company Overview:
Established in 2014, EasySpeed Supply Chain Co., Ltd. is a leading innovator in cross-border e-commerce logistics, providing intelligent, end-to-end solutions for global import and export operations. With an annual revenue exceeding 1 billion U.S. dollars, a global presence spanning 22 offices, and a dedicated team of over 400 employees, we work closely with more than 400 freight agents, 40 major airlines, and multiple ocean carriers. Every year, we operate over 1,000 international direct cargo charter flights, manage more than 200,000 tons of international air cargo and facilitate extensive ocean freight services, including full-container load (FCL) and less-than-container load (LCL) shipments. In addition to air and ocean freight, EasySpeed provides customs brokerage, warehousing, last-mile delivery, and tailored supply chain solutions to meet all logistics needs.
Driven by continuous innovation, industry expertise, and an unwavering commitment to excellence, EasySpeed delivers lasting value and reliability to our clients. We believe in forging meaningful partnerships, nurturing mutual trust, and adding a human touch to every journey. From air freight to ocean shipping and beyond, we ensure that every shipment moves forward with care, precision, and a genuine sense of connection.
Website: https://www.easy-speed.com/