Head of Technology (Retail & Digital)
About the role
Own and drive the organization's IT strategy, technology roadmap, and digital transformation agenda, ensuring alignment with business growth, omnichannel retail expansion, and operational objectives. Lead and manage the end-to-end technology function, including Applications, Data & Analytics, AI, Cybersecurity, Infrastructure, Software Engineering, and E-Commerce.
Key responsibilities
Define the IT operating model, technology organization structure, talent strategy, and succession planning across all technology domains.
Lead enterprise architecture initiatives, ensuring scalable, secure, and integrated technology platforms across the business.
Oversee SAP S/4HANA and its integration with POS, MPOS, CRM, e-commerce, warehouse management, supply chain, and marketplace platforms.
Govern the full lifecycle of enterprise applications, including SAP, POS, MPOS, CRM, Salesforce Commerce Cloud, customer data platforms (CDP), and digital commerce solutions.
Establish and enforce enterprise data governance, data quality, security, reporting, and analytics standards.
Lead Data Science, Data Engineering, BI, and Analytics teams to deliver advanced analytics, forecasting models, customer personalization, business insights, and operational optimization.
Define and govern AI strategy, including GenAI adoption, AI governance frameworks, security controls, and enterprise productivity tools.
Lead the development and operation of e-commerce platforms, mobile applications, websites, omnichannel capabilities, CRM, loyalty, and customer engagement solutions.
Drive cybersecurity strategy, secure-by-design practices, risk management, compliance, disaster recovery, business continuity, and infrastructure resilience.
Lead strategic technology programs and vendor management, ensuring successful project delivery, cost optimization, governance, and measurable business value.
About you
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
Proven experience leading a large-scale technology organization as an IT Director, Head of Technology, CIO, or equivalent leadership role.
Mandatory experience within the retail, omnichannel retail, consumer, e-commerce, FMCG, or closely related industry.
Demonstrated track record of owning and executing enterprise IT strategy, digital transformation, and technology modernization initiatives.
Strong experience managing multiple technology functions, including Applications, Data & Analytics, AI, Cybersecurity, Infrastructure, Software Engineering, and E-Commerce.
Hands-on experience with SAP S/4HANA ecosystems, enterprise applications, systems integration, POS, CRM, warehouse, supply chain, and digital commerce platforms.
Deep understanding of enterprise architecture, application governance, cloud technologies, systems scalability, and integration frameworks.
Experience leading Data Science, Data Engineering, BI, Analytics, and AI initiatives, including data governance and GenAI adoption.
Strong knowledge of cybersecurity, risk management, compliance frameworks, business continuity, and disaster recovery planning.
Strong stakeholder management, people leadership, organisational development, and change management capabilities.
Working Location: Singapore
Syahirah Binte Ahmad Ja'afar (R22105331)
JAC Recruitment Pte. Ltd. (90C3026)