Head Operation/ Director Level (DTC Brand)

About the role

The Head of Operations will lead the company's end-to-end operational strategy, covering supply chain, inventory management, e-commerce operations, customer experience, warehousing, and global fulfilment. Reporting directly to the founder, this role will focus on improving operational efficiency, implementing automation, strengthening global logistics partnerships, and building scalable systems to support international expansion.

Key responsibilities

• Develop and execute the overall operational strategy aligned with business growth objectives.
• Lead and coordinate operations, inventory, e-commerce, customer experience, and fulfilment functions.
• Establish clear processes, accountability, and performance standards across teams and external partners.
• Oversee inventory planning, purchasing, demand forecasting, and stock management across global markets.
• Manage global third-party logistics (3PL) providers, freight partners, and fulfilment operations.
• Identify opportunities to streamline workflows, eliminate manual processes, and improve operational efficiency.
• Implement appropriate systems, automation tools, and technology solutions.
• Lead customer experience operations and improve service efficiency.
• Ensure operational readiness for new product launches, including inventory, logistics, and fulfilment.
• Build, develop, and lead high-performing cross-functional teams.

About you

• Significant experience in operations leadership within a high-growth e-commerce, D2C, retail, fashion, apparel, or consumer brand environment.
• Strong expertise in global supply chain management, inventory planning, demand forecasting, and procurement.
• Proven experience managing 3PL providers, warehousing, freight, and international fulfilment operations.
• Demonstrated success in implementing automation, improving operational systems, and scaling business processes.
• Strong commercial acumen, financial understanding, and experience driving cost efficiencies and profitability.
• Proven ability to lead cross-functional teams and manage external business partners.
• Experience building or transforming operational functions within a fast-growing business.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• A proactive, hands-on leadership style with a strong sense of ownership and accountability.
• Comfortable working in a founder-led environment with evolving priorities and a high degree of autonomy.

About us

Our client is a fast-growing global consumer brand specialising in premium pet activewear and accessories. With an established customer base across Australia, the United States, and other international markets, the company is entering its next phase of growth.