Indoor Sales (Customer Service Exe)
About the role
This role involves handling customer enquiries and preparing quotations based on customer requirements, processing sales orders, purchase requisitions, invoices, and delivery arrangements using the ERP system, and monitoring order status while coordinating with customers, suppliers, logistics, and internal departments to ensure timely delivery.
Key responsibilities
Handle customer enquiries and prepare quotations based on customer requirements
Process sales orders, purchase requisitions, invoices, and delivery arrangements accurately using the ERP system
Monitor order status and coordinate with customers, suppliers, logistics, and internal departments to ensure timely delivery
Build and maintain strong customer relationships through responsive and professional service
Resolve customer enquiries and complaints, ensuring issues are addressed promptly and effectively
Source products, obtain supplier quotations, and support procurement activities to meet customer and project requirements
Maintain accurate sales and order documentation, ensuring compliance with company procedures
Adopt and leverage AI tools and digital technologies to improve work efficiency, productivity, and customer service processes
Support continuous process improvements and perform other duties as assigned by Manager
About you
Diploma or Bachelor's Degree in any discipline. Candidates with qualifications in Electrical Engineering, Electronic Engineering, Mechatronics Engineering, or other related engineering fields will have an added advantage.
Proficient in Microsoft Office applications, particularly Microsoft Excel (including VLOOKUP, PivotTables, and formulas)
Experience with ERP systems is preferred
Familiarity with digital platforms such as HubSpot, Salesforce, online chat systems, or e-commerce platforms will be an advantage
Strong negotiation and coordination skills
Excellent communication and interpersonal skills
Good analytical, problem-solving, and decision-making abilities
Willing to learn and adopt AI tools and digital technologies to improve work efficiency and customer service processes
Positive attitude, proactive, customer-oriented, and able to work independently as well as in a team
Ability to work and thrive under pressure in fast-paced environment while being able to multi-task
Benefits
Generous compensation package to include performance bonus twice a year, quarterly incentive schemes and annual profit sharing
Medical benefits include clinical, specialist, TCM and dental
Relevant training and invaluable experience
Free parking