Logistics Customer Support Executive
About the role
Rida is a logistics technology company supporting healthcare, retail, and enterprise delivery operations across Singapore. We are looking for a Logistics Support Executive to support daily live delivery operations, with a focus on driver communications, recipient instructions, WhatsApp coordination, and delivery issue resolution.
Key responsibilities
Handle daily WhatsApp, phone, and system-based communications with drivers, recipients, and internal operations teams.
Provide drivers with delivery instructions, address clarifications, recipient updates, access details, and customer-specific SOP reminders.
Contact recipients when required to confirm availability, delivery instructions, access arrangements, or special requests.
Monitor live delivery progress and assist with resolving issues such as failed deliveries, recipient unavailability, wrong addresses, access issues, delays, and missed instructions.
Update delivery statuses, recipient instructions, case notes, and incident records accurately in Rida's systems.
Escalate urgent or complex delivery issues to operations managers or account managers when required.
Support healthcare and enterprise delivery workflows where accuracy, confidentiality, and SOP compliance are important.
Assist with daily service recovery, issue tracking, handover notes, and basic operational reporting.
Work closely with drivers and operations teams to ensure deliveries are completed smoothly and professionally.
About the candidate
Prior experience in logistics support, dispatch, customer service, call centre, fleet coordination, courier operations, or delivery operations is preferred.
Comfortable handling WhatsApp messages, phone calls, and multiple live delivery cases at the same time.
Able to communicate clearly and professionally with drivers, recipients, and internal teams.
Strong attention to detail when handling addresses, delivery instructions, contact numbers, and service records.
Able to stay calm under pressure and resolve operational issues quickly.
Comfortable using delivery systems, dashboards, spreadsheets, WhatsApp, and internal communication tools.
Good written and spoken English.
Prior experience in healthcare logistics, last-mile delivery, e-commerce logistics, or courier operations would be an advantage.
Working arrangements
Full-time role based in Singapore.
Shift-based work may be required depending on operational needs.
Weekend or public holiday support may be required when rostered.
Ideal candidate
The ideal candidate is reliable, responsive, and detail-oriented. You should be comfortable speaking with drivers and recipients, handling live delivery issues, and making sure instructions are communicated clearly and accurately.