LOGISTICS MANAGER

Company Overview

Hi! Parcel Pte Ltd is a last-mile delivery contractor serving major e-commerce and courier partners across Singapore. We focus on reliable parcel delivery and operational excellence to support growing logistics demands.

Job Summary

Lead and manage daily last-mile delivery operations to ensure timely parcel delivery and partner SLA compliance. Oversee staff, optimize processes, and drive performance improvements to support business growth.

Responsibilities

• Plan and oversee daily last-mile delivery operations to ensure parcels are delivered on time and partner SLAs are met


• Manage, schedule, and deploy delivery drivers and walkers by allocating routes and coordinating ad-hoc and rescue deliveries


• Track delivery performance indicators such as success rate, failed deliveries, returns, and productivity, and implement corrective actions


• Serve as the main operational contact for client partners, managing escalations and conducting performance reviews


• Recruit, onboard, train, and supervise operations staff and delivery personnel, including foreign workers


• Enforce company policies and safety requirements among staff to maintain compliance and operational safety


• Collaborate with admin and finance teams to maintain delivery records, support invoicing, manage rate cards, and prepare operational reports


• Investigate and resolve customer complaints, lost or damaged parcels, and operational incidents


• Identify and implement process improvements and cost-saving measures to enhance operational efficiency


• Manage vehicle and equipment allocation and coordinate maintenance activities to ensure operational readiness

Required competencies and certifications

• At least 3–5 years of experience in logistics or delivery operations, including a minimum of 2 years in a supervisory role


• Strong leadership skills to manage a diverse, multinational workforce effectively


• Proficiency in Excel or Google Sheets and delivery management or tracking systems


• Ability to work under pressure and manage peak periods such as major sales events and festive seasons


• Willingness to work flexible hours, including weekends and public holidays as operational needs demand

Preferred competencies and qualifications

• Degree qualification


• Experience in last-mile delivery, courier services, or e-commerce fulfilment


• Good knowledge of Singapore geography and delivery routes


• A Class 3 driving licence

Other Information

• Location: Singapore


• Employment: Full-time, 6 days per week


• Salary: SGD 5,800 – 6,800

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