Luxury Retail Sales & Operations Executive

You're a high-energy and confident individual that enjoys engaging with people and you possess a strong command of the english language and effective communication. You're detailed oriented and have a strong interest in customer service and CRM. You are confident with technology, data analytics and have a passion for luxury products. Below are the key responsibilities that this role is required to fullfil:

• Manage daily retail operations through our Shopify e-commerce platform and/or retail outlet(s).

• Effectively manage the daily retail sales, order fulfillments, logistics, customer inquiries and communications.

• Manage physical store VM displays, cleanliness, and professional appearance of the physical premises.

• Customer Service Excellence - Provide a high-standard level of service to all customers by being proactive, identify and solve their problems, and always be professional and courteous.

• Ensure proper visual merchandising is maintained according to company guidelines and brand standard.

• Manage retail promotions, sales, marketing programs, both digital and traditional.

• Effectively manage loyalty program.

• Manage inventory, procurement, and logistics for the retail business.

Key Requirements & Qualifications

• Min. Diploma graduated; preferred university degree.

• Min 3-5 years luxury retail sales experience.

• Experience in retail operations.

• Demonstrated strong communication and interpersonal skills.

• Outgoing personality and willingness to engage with people.

• Results focused with high energy and willingness to learn.

• Strong interests in events, florals, crafts preferred.

• Demonstrated track record of successful client management and a portfolio of VIP clients.

• Basic understanding of digital/E-commerce platforms (Shopify, Google Ads, FB/IG, Mailchimp).