MERCHANDISING SYSTEM MANAGER

Key Responsibilities

1. Requirements Engineering & Business Analysis

• Partner closely with the Senior Merchandising Manager to extract, define, and document business requirements for new features, system enhancements, and applications.


• Serve as the primary business counterpart to IT Business Analysts; translate backend operational needs into functional user stories, data mapping rules, and clear acceptance criteria.


• Map and optimize end-to-end merchandising workflows.

2. Comprehensive UAT Management & Quality Assurance

• Own the end-to-end User Acceptance Testing (UAT) lifecycle for all systems owned by Merchandising.


• Develop rigorous test scenarios and test cases directly tied to the original requirements including volume stress testing to ensure system stability and performance during peak processing and mass data updates.


• Coordinate and mobilize business end-users to execute UAT, ensuring testing is conducted comprehensively across all edge cases.


• Validate, triage, and log system defects, collaborating closely with IT to determine whether issues are software bugs or gaps in initial business logic.


• Provide final UAT readiness recommendations to the Senior Merchandising Manager for deployment sign-off.

3. System Maintenance & Operational Readiness

• Review and evaluate incoming system change requests from the merchandising team by assessing their operational feasibility, business impact, and priority before formal escalation to IT.

• Create and update internal business user guides, system documentation, and release notes; lead training sessions to ensure smooth, compliant adoption of new features and system updates.