Order Fulfillment Executive (Customer Service)

🌸Working locaiton: Ubi Area

🌸Mon to Fri 8.30am – 5.30pm

🌸Experience in customer service supply chain

Our client, a leading end-to-end global supply chain solutions and cross-border eCommerce provider offering 3PL services, is looking for a proactive Customer Service Executive to manage client relationships and ensure smooth order fulfilment.

GENERAL DESCRIPTION

To solidify business relationships and develop professional rapport with the existing customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with team to give periodic review and evaluation of present accounts.

ESSENTIAL JOB FUNCTIONS

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.

• Advising client on delivery schedule and inventory availability.

• Follow up closely to ensure resolution of all problems and issues from Clients.

• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.

• Initiate continuous processes improvement.

• Provide business reports to Management and client on a weekly/monthly basis.

• Might need to participate in Demand planning with the client if the situation calls for.              

POSITION QUALIFICATIONS

• Minimum Diploma in Business or equivalent.

• 2 years of working experience in customer service/order management.

• Experience in supply chain, logistics and manufacturing preferred

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)