Personal Shopping & Client Relations Manager (Fashion Stylist)
Who We are
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
What You Will Do
Act as the point of contact for Mytheresa’s top clients
Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
Service new and existing clients – Ideally providing a book with former clients
Ensure that sales leads are identified and prioritized
Create and implement new selling ideas to ensure sales targets are met
Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
Responsible for the Pre-Reservation four times a year
Responsible to update the preference sheet/ profile of the customers
Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
Who You Are
3-5 years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
Be passionate about your customer – have a true service and roll-up-the sleeves mentality
Love for fashion and technology
Enthusiastic, innovative and creative
Sales-driven
Tech savvy
Great communicator
Organized and detail oriented
Fluent in written and spoken English and ideally one other language