Product Manager (Logistics / Freight Forwarder)

Job Summary

We are seeking a results-driven Product Manager to oversee regional express air freight and Singapore–Malaysia cross-border land transport products. You will drive product development, monitor market performance, optimise operational processes, and enhance service competitiveness through data-driven insights and continuous improvement.

Key Responsibilities

• Product Lifecycle Management

  • Monitor Asia-Pacific express air freight trends, market share, and competitor activities to identify business opportunities.

  • Define and standardise service offerings, including SLAs, warehouse cut-off times, and customs clearance timelines.

  • Develop customised bonded transshipment and door-to-door solutions for key industries, including semiconductor, high-tech manufacturing, and courier/parcel services.

• Product Performance & Optimisation

  • Analyse market share, profitability, and operational data for regional air freight and Singapore–Malaysia FTL/LTL transport services.

  • Review product strategies and service configurations based on market demand, particularly in e-commerce and semiconductor industries.

  • Identify transit time bottlenecks and improve operational efficiency through consolidation optimisation and customs clearance coordination.

  • Update product SOPs and operating manuals based on customer feedback, complaints, and industry best practices.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business, or a related discipline.

• 3–5 years of relevant experience in logistics product management, freight forwarding, air freight, or cross-border transportation.

• Familiarity with Asia-Pacific air freight and/or Singapore–Malaysia land transport operations.

• Strong analytical skills with the ability to interpret operational data and translate insights into business improvements.

• Knowledge of customs clearance and bonded transshipment processes will be an advantage.

• Strong communication, problem-solving, and stakeholder management skills.

Only shortlisted candidate would be notified

EA Reg. No: R1762302