Regional Director, Operations

The incumbent reports to the Chief of Operations and supports the leadership and oversight of Warehouse & Logistics Operations across Singapore, Malaysia and Greater China.

As the second-in-command, the incumbent drives operational performance, service excellence and execution of key operational priorities, ensuring operations are safe, efficient, cost-effective and aligned with business and customer requirements.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Operations Leadership & Execution

• Support the Chief of Operations in leading and overseeing Warehouse & Logistics Operations across Singapore, Malaysia, Taiwan and Greater China.

• Translate operational strategies and priorities into effective execution across the operations.

• Drive accountability, operational discipline and consistency across markets.

• Represent the Chief of Operations in operational matters, meetings and engagements where required.
  

2. Operational Performance & Service Excellence

• Drive achievement of operational KPIs covering service, productivity, inventory accuracy, safety and customer requirements.

• Review performance and work with operations teams to address gaps, service failures and critical operational issues.

• Drive consistent operating standards and adoption of best practices across markets.

• Ensure operational readiness to meet changing business volumes and customer requirements.
  

3. Cost & Resource Optimisation

• Drive cost efficiency and effective utilization of manpower, warehouse space, equipment and other operational resources.

• Identify opportunities to improve productivity, capacity utilization and operational efficiency.

• Support operational budgeting, forecasting, manpower planning and resource allocations.

• Ensure appropriate balance between cost, capacity, service quality and customer requirements.
  

4. Customer & Business Operations

• Partner with Commercial and relevant functions to ensure operational solutions are practical, scalable and commercially sustainable.

• Support warehouse start-up implementations, expansions and operational transitions for new and existing customers.

• Ensure customer requirements and service commitments are effectively translated into operational execution.

• Support the resolution of major customer operational issues and escalations.
  

5. Safety, Quality & Compliance

• Champion a strong culture of workplace safety, operational quality and compliance.

• Ensure operations comply with applicable regulatory requirements, company policies, customer requirements and established procedures.

• Monitor key operational risks and ensure appropriate preventive and corrective actions are taken.

• Support business continuity and recovery from major operational disruptions.
  

6.     Digitalisation & Operational Improvement.

• Drive operational improvements through process enhancement, technology, automation and data.

• Support the effective utilisation and optimisation of WMS, TMS and other logistics technologies.

• Lead or support operational transformation, system implementation and other improvement initiatives.
  

7.      People & Organisational Capability

• Coach and develop operations leaders and managers to strengthen leadership, execution and problem-solving capabilities.

• Support succession planning and development of the operations leadership pipeline.

• Build a culture of ownership, collaboration, customer focus and continuous improvement.

• Undertake strategic operational projects and other assignments as assigned by the Chief of Operations.
  

JOB REQUIREMENTS

• Bachelor's degree in Logistics, Supply Chain, Business, Engineering or related field.

• MBA or Master's in Supply Chain/Operations preferred.

• 10–15 years in logistics/supply chain operations with at least 3–5 years in a regional or multi-country role.

• Proven experience across two or more of warehousing, transportation, freight forwarding, 3PL, last-mile and e-commerce logistics.

• Prior experience in regional HQ or management consulting is an advantage plus.

• Track record of leading operational excellence, process improvement and change programs.

• Strong knowledge of logistics operations, KPIs and cost drivers.

• Solid financial acumen: P&L, budgeting and cost-to-serve analysis.

• Strong analytical and problem-solving skills; comfortable with ambiguity.

• Willingness to travel frequently across the cluster (~30–50%).