Senior Manager / Manager, Sales & KAM

PRIMARY DUTIES AND RESPONSIBILITIES

• Responsible for management of strategic account(s) as assigned by the department head.


• Main liaison party with Key Accounts Customers and to coordinate with cross-functional teams such as the warehouse implementation teams in order to plan, execute and deliver business solutions for the customers successfully.


• Ensure Key Accounts Customers are satisfied with the service/performance level of operations in each country and work closely with each Country’s warehouse operation to deliver agreed service levels, which ranges from warehouse inventory and stock management, order & delivery fulfilment and last mile services.


• Responsible for customer relations and quality management programme, including programme to achieve excellence in customer service.


• Build strong working relationship with the KA Customers and internal stakeholders.


• Responsible for market intelligence and business development activities to achieve growth in designated accounts through expansion of services and geography.


• Responsible for setting of performance measurement / matrix to measure the well-being of the designated account in terms of operations, bottom line and growth.


• Responsible to work closely with designated Key Accounts warehouse operation teams to enhance processes to reduce costs to enable YCH to be more competitive and continuous improvement.


• Prepare commercial and pricing analysis.


• Responsible for the maintenance, updating commercial contractual agreements.


• Be the champion in the renewal of Key Account contracts.


• Responsible for monthly reporting to management.


• Responsible for the profit and loss reporting for each account.


• Responsible for supporting strategic projects as assigned by management.


• Responsible to manage and run warehouse operations for e-commerce during mega campaigns forcustomers.


• To perform any other duties as assigned by top Management.

JOB REQUIREMENTS

• Bachelor’s Degree in Marketing, Business or related field.


• Minimum 5 years of relevant sales experience in the Logistics industry.


• Excellent English communication skills (both oral and written) and presentation skills.


• In depth knowledge of 3PL Contract Logistics and related activities such Fulfilment, Transportation and Freight.


• Knowledge in Logistics business and its operating parameters.


• Experience in planning and implementing sales strategies.


• With strong leadership and excellent interpersonal skills and able to deal with people at all levels in and outside the organization.


• Competent in preparing business plans and feasibility studies.


• Proficient in MS Office applications.