User Researcher

About the Role: We’re looking for a User Researcher at Leap. You'll lead end-to-end user research, work with cross-functional teams, and turn user insights to shape business and product decisions. If you're passionate about understanding users and uncovering insights, this is for you.

• Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc.)


• Synthesizing insights into actionable outputs like personas, journey maps, and research reports.


• Collaborating closely with product managers, designers, and business teams to shape product direction.


• Using both qualitative and quantitative methods to uncover user needs, pain points, and behavior patterns.


• Championing user-first thinking and driving research-backed decisions across the company.

• Have 1+ year of hands-on experience in UX or user research, ideally in a fast-paced/product-led environment.


• Are confident in qualitative methods like interviews, usability testing, and diary studies.


• Are familiar with JTBD, usability heuristics, and product discovery frameworks.


• Are comfortable using tools like Dovetail, Maze, Lookback, and Miro/FigJam.


• Comfortable presenting findings through decks, storytelling, and visual frameworks.


• Enjoy turning raw data into clear insights that directly shape product and design decisions.