Warehouse sales（Proficient in Chinese and Malay）
Job Title: Overseas Warehouse Sales Executive
Company: HLG Warehouse Pte. Ltd.
Employment Type: Full-Time
About the Role
We are looking for a motivated and customer-oriented Overseas Warehouse Sales Executive to join our growing warehouse and fulfilment team.
The successful candidate will be responsible for developing and managing cross-border e-commerce customers, introducing our Singapore overseas warehouse and fulfilment solutions, and supporting customers throughout the onboarding and warehouse operations process.
This role is ideal for someone with strong communication skills who is comfortable working with cross-border customers and regional e-commerce businesses.
Key Responsibilities
Identify and develop new customers requiring Singapore overseas warehousing and fulfilment services.
Develop new business opportunities through online channels, referrals, networking and other sales activities.
Introduce and promote the company's warehouse storage, order fulfilment, pick & pack, delivery and return services.
Understand customers' business and logistics requirements and recommend suitable warehouse solutions.
Prepare quotations, proposals and pricing information for prospective customers.
Follow up with potential customers from initial enquiry through quotation, negotiation and onboarding.
Build and maintain strong relationships with existing customers.
Coordinate with warehouse, operations, customer service and logistics teams to ensure smooth customer onboarding and fulfilment.
Assist customers with inbound arrangements, inventory requirements, outbound orders, returns and other warehouse-related enquiries.
Respond to customer enquiries through WhatsApp, phone calls, email and online communication platforms.
Follow up on customer feedback and resolve service issues in a timely and professional manner.
Maintain accurate records of customer enquiries, quotations, sales activities and follow-ups.
Monitor regional e-commerce and logistics market trends and identify potential business opportunities.
Achieve agreed sales targets and contribute to the growth of the company's overseas warehouse business.
Perform other duties as assigned by management.
Requirements
Diploma or above in Business, Sales, Marketing, Logistics, Supply Chain Management or a related field.
Previous experience in B2B sales, business development, logistics, warehousing, e-commerce or customer service will be an advantage.
Strong communication, negotiation and interpersonal skills.
Good command of English and strong communication skills in Mandarin.
Additional regional language skills will be an advantage.
Experience working with cross-border e-commerce customers or regional markets will be an advantage.
Customer-oriented, proactive and responsible with a strong follow-up mindset.
Comfortable communicating with customers through WhatsApp, phone calls, email and online platforms.
Able to prepare quotations and communicate pricing clearly to customers.
Good organisational and time-management skills.
Able to work independently and collaborate effectively with warehouse and operations teams.
Sales-driven with a strong interest in developing new business opportunities.
What We Offer
Competitive basic salary with sales incentive / commission.
Opportunity to develop experience in e-commerce, overseas warehousing and logistics.
Exposure to cross-border and regional business.
Career development opportunities in sales and business development.
Training and support will be provided.