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Ecommerce Customer Service Executive Salary (2026)
Ecommerce Customer Service Executives answer buyer chats on Shopee, Lazada and TikTok Shop, handle returns and refunds, and protect the store's response-rate and rating badges. Many roles are shift-based around campaign peaks, and some are remote.
Ecommerce Customer Service Executive salary in the Singapore
Median
S$3,050
per month
Typical range
S$3,000 to S$3,334
middle 50% of listings
Advertised span
S$1,800 to S$5,000
lowest to highest published
Based on
13
listings with a published range, last 12 months
| Level | Median / month | Published range | Listings |
|---|---|---|---|
| Mid Level | S$3,050 | S$2,100 to S$4,400 | 13 |
Figures are midpoints of pay ranges published by employers in Ecommerce Customer Service Executive listings on this board, as of 27 October 2026. US figures are yearly in USD; Singapore figures are monthly in SGD. Listings without a published range are excluded. How we calculate salaries.
What a Ecommerce Customer Service Executive does
- Answer marketplace chats within the platform's response-time targets
- Process returns, refunds and delivery issues
- Reply to reviews and escalate product problems
- Log recurring issues for the ecommerce and operations teams
By level
- Entry
- Entry level; marketplace chat experience helps.
- Mid
- Senior Executive or Team Lead.
- Senior
- Customer Service Manager.
Skills employers ask for
- Marketplace chat tools and policies
- Written English and often Mandarin or Malay
- Returns and refund rules
- Patience under campaign volume
Where the role leads
Team Lead, Customer Service Manager, Ecommerce Executive.
Open Ecommerce Customer Service Executive jobs (5)
Live Chat Support Associate (1-3 years)
at Poshmark · IN Tamil Nadu (Chennai) - Office, India
Competitive
Ecommerce Customer Service Officer or Senior Officer (Shift Required)
at Gain City Group · Ang Mo Kio, Singapore
Competitive
E-commerce Growth & Customer Experience Executive
at ODORSEAL PTE. LTD. · Paya Lebar, Singapore
$3,400 – $4,000 per month
Customer Experience Executive
at Prism+ · Singapore, Singapore
Competitive
Customer Experience Executive
at Prism+ · Singapore, Singapore
Competitive