Customer Servics & Marketing
About the role
We are seeking a Customer Service & Marketing professional to join oAho on a full-time basis in the Somerset Central Region. This is a dynamic hybrid role that combines customer-facing excellence with marketing communications expertise. You will be instrumental in bridging the gap between our customers and our marketing initiatives, ensuring consistent brand messaging whilst delivering exceptional service. This position offers the opportunity to make a tangible impact on both customer satisfaction and business growth through integrated customer service and marketing strategies.
Key responsibilities
Manage customer enquiries and support requests across multiple channels, maintaining high service standards and resolution times
Develop and execute marketing communications campaigns that align with customer needs and business objectives
Create engaging content for marketing materials, newsletters, social media and other communication platforms
Analyse customer feedback and market data to inform marketing strategies and service improvements
Build and maintain strong customer relationships through proactive communication and personalised engagement
Coordinate with internal teams to ensure seamless integration between customer service operations and marketing activities
Monitor and report on customer satisfaction metrics and marketing campaign performance
Support the development of customer retention strategies and loyalty initiatives
Assist in the planning and execution of promotional events and customer outreach activities
What we're looking for
Proven experience in customer service roles, ideally within a marketing communications environment
Strong written and verbal communication skills with the ability to tailor messaging for different audiences
Proficiency in marketing communications principles and experience creating marketing content
Excellent organisational skills with the ability to manage multiple priorities and deadlines
Proficiency with CRM systems and digital marketing tools
Strong interpersonal skills and demonstrated ability to work effectively within a team
Problem-solving mindset with a customer-first approach
Basic knowledge of social media platforms and digital communication channels
Ability to analyse data and translate insights into actionable recommendations
Flexibility and willingness to adapt to a role that spans both customer service and marketing functions
What we offer
We are committed to creating a supportive and rewarding workplace where our employees can thrive. We offer competitive remuneration, opportunities for professional development and career progression within a growing business. Our flexible working arrangements allow for a healthy work-life balance, with the option to work from our Somerset location or remotely, depending on your role requirements. We provide a collaborative culture where your contributions are valued, alongside access to ongoing training and skills development. Additional benefits include staff discounts, wellness initiatives and a supportive team environment where innovation and creativity are encouraged.
About us
oAho is a forward-thinking organisation committed to delivering exceptional value and service to our customers. We pride ourselves on innovation, customer-centricity and creating meaningful connections within our market. Our team is diverse, collaborative and passionate about what we do. We believe in fostering a culture of continuous improvement and empowering our employees to take ownership of their work. At oAho, we are building something special, and we invite talented individuals to join us on this journey.
Apply now
If you are an enthusiastic professional with a passion for customer service and marketing communications, we would like to hear from you. Please submit your CV, a cover letter and any relevant examples of your work to our recruitment team. We look forward to considering your application.