Digital Sales Executive

As a Digital Sales Executive at CSS Integrated, you will manage digital sales enquiries and customer relationships across WhatsApp Business, Facebook, Instagram, CSS App, website enquiry forms, and partner networks. You will use Eyeontask to qualify customer requirements, prepare quotations, manage sales opportunities, support booking and payment confirmation, conduct post-service follow-ups, identify upsell and cross-sell opportunities, and engage external partners to generate qualified sales leads for cleaning, renovation, and handyman services.

Specific Responsibilities:

● Handle inbound enquiries via WhatsApp Business, Facebook, Instagram, CSS App and website enquiry forms by clarifying service requirements, preparing quotations through Eyeontask, addressing customer objections, and guiding customers through booking confirmation and payment processes to drive leads conversion and convert enquiries into service bookings.

● Manage booking and payment processes using Eyeontask by coordinating service schedules, resolving pricing or availability issues with internal teams, and guiding customers through confirmation steps to complete service bookings.

● Manage customer relationships through Eyeontask by reviewing customer records and service history, conducting post-service follow-ups, collecting customer feedback, and coordinating service recovery actions with internal teams to support customer retention and repeat bookings.

● Identify cross-sell and upsell opportunities by analysing customer service history and recurring service requirements in Eyeontask, and recommending relevant follow-up services to generate repeat bookings and additional revenue.

● Conduct targeted outreach through LinkedIn, email, WhatsApp Business and online business directories to engage property managers, real estate agencies, interior design firms, and renovation contractors, introduce CSS Integrated’s services, and generate new business opportunities.

Build and maintain partner relationships by following up on business enquiries, understanding project requirements, recording partner interactions in Eyeontask, to qualify opportunities for conversion into CSS Integrated sales leads.