E-Commerce Manager
About the role
A well-established fashion and footwear retailer with stores and online platforms across Asia is seeking an E-Commerce Manager to lead its online business, grow digital revenue and manage e-commerce operations across multiple markets.
Key responsibilities
Develop and execute the e-commerce strategy to grow online revenue
Manage and optimise the company's owned websites across multiple markets
Oversee site performance, user experience, content, product presentation and conversion rates
Work with Marketing and Merchandising on product listings, promotions, campaigns and online content
Plan and run digital marketing initiatives to increase traffic, sales and customer retention
Track performance using Google Analytics and other analytics tools
Drive SEO/SEM, UI/UX, A/B testing and conversion optimisation
Analyse customer behaviour, sales and market trends to identify growth opportunities
Monitor competitors and industry developments, and recommend initiatives
Introduce new tools and technologies to improve e-commerce capabilities and efficiency
About you
Diploma or degree in Business, Marketing, E-Commerce, Retail Management or a related field
3+ years of e-commerce experience, preferably managing operations across multiple markets
Experience in fashion, retail, FMCG or other consumer-facing industries preferred
Experience managing e-commerce websites, beyond third-party marketplaces
Familiarity with platforms such as Shopify, Magento, or WooCommerce
Good understanding of e-commerce operations, SEO/SEM, UI/UX, digital marketing and conversion optimisation
Proficient in Google Analytics and other analytics tools
Strong leadership, project management, analytical and problem-solving skills
Good communication and stakeholder management skills, with the ability to work across Marketing, Merchandising, Technology and other teams
Fluent in English and Mandarin (reading, writing and speaking)
Benefits
Annual performance bonus
Annual Wage Supplement (AWS)