E-commerce Operations Executive
About the role
You'll work directly with the founder, learn different parts of the business and gradually take on more responsibility as the company grows. Initially you'll help manage customer enquiries, quality checks, inventory, order coordination, packing and returns. As you become more familiar with the business, you'll help improve operational processes, create better systems and workflows, identify problems and figure out solutions, train and manage new team members, and take ownership of EasyMane's daily operations.
Key responsibilities
Manage customer enquiries and after-sales support
Check incoming hair systems (wig) for quality, specifications and customer requirements
Manage inventory and stock
Coordinate orders with hairstylist
Check completed orders before shipment
Pack orders and arrange courier collections
Handle returns, exchanges and other customer issues
Perform general administrative and operational tasks
Improve and document operational processes
Train and manage new team members as the company grows
About you
Meticulous and pays attention to small details
Takes pride in doing things properly
Genuinely cares about customers
Responsible and dependable
Learns quickly and adapts well
Resourceful and can figure things out independently
Willing to work hard and get their hands dirty
Comfortable communicating with customers through WhatsApp and other online channels
Some working experience preferred, but previous management experience not required
Flexibility to respond to straightforward customer enquiries outside regular working hours
About us
EasyMane is a growing Singapore-based e-commerce company providing realistic, practical and easy-to-use hair systems. We're a small team, which means everyone plays an important role. We work hard, help each other out and care deeply about giving our customers a great product and experience.