E-commerce Sales Executive/Manager

About the role

We seek an experienced E-Commerce Executive to drive sales and manage online operations within the industry across platforms like Shopee, TikTok, Carousell and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.

What you'll be doing:

Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok ,Carousell and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.

Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.

Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.

What we're looking for

• Relevant experience in e-commerce, digital marketing or sales, preferably within the Marketing & Communications and Digital & Search Marketing industries

• Strong understanding of e-commerce platforms, online marketing, and digital sales strategies

• Proven track record of driving online sales and implementing successful digital marketing campaigns

• Excellent analytical and data-driven decision-making skills

• Proficient in using e-commerce, SEO, and SEM tools and software

• Exceptional communication and customer service skills

• Ability to work independently and as part of a team to achieve common goals

What we offer

We are committed to providing a supportive and rewarding work environment for our employees. Some of the key benefits include:

• Competitive salary and performance-based bonuses

• Opportunities for professional development and career advancement

• Comprehensive health and wellness benefits

• Access to the latest technology and tools to help you succeed

Apply now to join our dynamic team and help drive the growth of our e-commerce business.